Reading processing fees in revenue reports

When you export a revenue report from Sport:80, you will see a processing fee column for each transaction. Here is what you need to know to interpret these figures correctly.

Processing fees are combined

The processing fee displayed in your revenue report is inclusive of both the Stripe fee and the Sport:80 platform fee. They are not shown as separate line items.

Understanding the 'Recouped Over Refund' line item

You may occasionally see entries labelled 'Recouped Over Refund' in your revenue report. These appear when:

1. A refund was issued that exceeded the available balance in your Stripe account at the time.
2. Sport:80 covered the difference so the refund could be processed.
3. Sport:80 automatically recoups that amount from subsequent incoming payments.

These items will appear to carry disproportionately high processing fees. This is expected behaviour and not an error. For more information on over-refunds, please refer to the following article: 

Fees vary - this is normal

Because of the fixed 20p per-transaction element of the Stripe fee, the effective percentage will vary depending on the transaction value. See the article 'Why processing fees vary between transactions' for a full explanation.

Need help reconciling your reports?

If you have questions about specific transactions in your revenue report, contact your Sport:80 account manager or raise a support ticket via the Sport:80 help centre.