Why is my ‘access training’ button not visible?

US Domains Only

Find out which Center for SafeSport version is used by your organization here: Which version of SafeSport does my organization use?

I can't see the 'Access Training' button

You'll not find the 'Access Training Button' button in the SafeSport window under following circumstance:

• Any Member who is 17-years-old and older (based on your actual birthday) is permitted to take the SafeSport training, if the member does not meet the age requirement the 'Access Training Button' will not be visible

• The existing SafeSport course is 'current' and outside renewal window (usually 30 days) so therefore you don’t need further training. When a member has completed all the SafeSport training courses (Core Training and Refresh 1,2 &3) the 'Access Training Button' will not be visible. Once it has lapsed you will find the 'Access Training' button again.

• If the member has not been enrolled onto the next course by the Center for SafeSport the 'Access Training Button' will not be visible - this will need to be resolved directly by the Center.

Note: If the training courses are lapsed and you needed to take training in the Platform but the 'Access Training' button is not available, you may need to reach out to 'Support' for further assistance.