Setting up Two-Factor Authentication (2FA)

When logged in, you can adjust your 2FA settings by clicking the user icon in the top right, and clicking 'Manage 2FA'. 

Authenticator app: 

1. Log in and click the user icon in the top right corner (your user settings)
2. Click 'Manage 2FA' in the user settings 
3. Click 'Edit' next to 'Authenticator app' 
4. Download or open a trusted authenticator app
5. Scan the QR code displayed on the screen in your authenticator app
6. Enter the six digit code from the authenticator app
7. Click 'Complete Setup'

SMS: 

1. Log in and click the user icon in the top right corner (your user settings)
2. Click 'Manage 2FA' in the user settings 
3. Click 'Edit' next to 'Authenticator app' 
4. Enter the phone number which will be used for authentication 
5. Enter the five digit code sent by SMS
6. Click 'Confirm'/ 'Continue' 

Note: If configured, you will also have the option to 'Disable' the method of 2FA. Once configured, you can also update the SMS number used to ensure an update number. 

Changing from SMS authentication to an authentication app:

We strongly recommend using an authenticator app over SMS. You can change from SMS to the authenticator app by following these steps:

1. Log in and navigate to 'Manage 2FA' in the user settings 
2. Click 'Edit' next to 'Authenticator app' 
3. Download or open a trusted authenticator app
4. Scan the QR code displayed on the screen in your authenticator app
5. Enter the six digit code from the authenticator app
6. Click 'Complete Setup'
7. Navigate back to the 'Manage 2FA' settings
8. Click 'Disable' next to the SMS number

Note: If you are unable to log in due to not receiving a 2FA, you will need to contact support to change the SMS authentication to an authenticator app.