How to access and use the Client Portal to provide testing feedback

Note: To access the Client Portal, you will need specific access and you will need to speak to your NGB MPC regarding if access is needed. Sport:80 admins can then award relevant access. 

Logging feedback in the Client Portal

1. Log in to the domain.
2. Go to http://clientportal.sport80.com.
3. Click on "Projects" in the left-hand menu.
4. Find the desired project - This will have a unique ID number and be titled with "NGB Name" followed by "On-Board."
5. Click on the three dots on the right hand side of the screen.
6. Select "Testing Instructions".
7. This will present a list of all Testing Instructions. For further details click the 3 dots on the far right followed by "show" to see the individual descriptions.
8. Click on "Testing Feedback" found at the top right hand side of the Testing Instructions page.
9. Click 'Add Feedback' using one feedback entry per item of feedback. 
   • When adding feedback, please be as specific as possible and include: exact step-by-steps, web addresses, member ID, event ID, error messages, changes from and to what. 
   • Attach screenshots and video links to support Sport:80.
10. Select the appropriate testing instruction the feedback relates to. If an existing instruction doesn't quite fit then please flag this and one can be created.
11. Click 'Create' or 'Create and Add Another'. 
12. Keep referring back to the instructions to ensure all items are tested. 

Feedback Notes

Sport:80 will communicate updates within the feedback item through the use of "Testing Feedback Notes".

Testing Feedback Notes will appear within the feedback items directly as follows:

Sport:80 will use Testing Feedback Notes to communicate any updates or queries regarding the specific piece of feedback. 

NGBs can respond to the note by creating a follow up note via the "Edit" button found at the top right hand side of the page.

Clicking the "Add a new item" button will present a text box to submit a response in the form of a new Testing Feedback Note. Once filled out this can be added to the page by pressing the "Save" button in the top right corner.

Keeping up to date with feedback 

Sport:80 admins will regularly check for feedback items. Each feedback item is reviewed and will be marked with a specific status and/ or priority. Following review, the feedback may have a number of outcomes highlighted by the status of the feedback item.

What does each status mean? 

Status	What this means
Under review	Feedback has been submitted by a reporter and is being looked at by Sport:80/ project lead
Pushed to Jira	The feedback item needs additional input from the wider Sport:80 team (including developers), or needs adjustments/ changes to the functionality of the project. Changes to functionality or configuration are logged in the Project Management software 'Jira'. A "CP" number may display and this can correlate to "Jira exports" if utilised by your organisation.
No action	No further action is required.
Resolved	Item has been fixed/ changed.
Requires Client Clarification	Sport:80 have reviewed the feedback and require further information from the reporter before we are able to advise or take further action.
Future enhancement	Feedback marked as an enhancement is not currently possible, but has been logged within individual organisation areas for future development and/ or in the global project roadmap for consideration.
Ready to Re-Test	Feedback from this item has been reviewed and changes have been made that require further testing. Testing is required by the NGB to ensure the changes resolve/ fix/ meet the requirements of the feedback item.

How do I sign off a project?

For a project to be signed off, each testing instruction needs signing off to ensure we know all items have been checked and are ok to be pushed live. 

For each testing instruction, you will need to toggle the 'Is Signed Off'. 

Note: You will only be able to sign off instructions when all items are actioned/ resolved. If items are left unresolved, you will not be able to 'sign off' the instruction.