Registering for Zendesk

Zendesk is a third party system that integrates with the Platform to provide a support ticketing solution. It allows your members to submit support queries and allows you to share tickets with the Sport:80 Customer Success team.

Pricing

As a minimum, each of our clients are required to have one agent on a basic package (as per our contract with your organization).

Zendesk pricing page

How to Create a Zendesk Account

To set up an account:

1. Go to www.zendesk.com
2. Click on 'Get Started'
3. Complete the registration steps

Upgrading Your Account

You can add users to your Zendesk account at any time via the ‘Subscription’ option in the Zendesk settings.

Note: If you change your primary Zendesk user at any time please inform Sport:80 in advance so that we can update settings to ensure you continue to receive tickets.

Linking your Account to the Platform

Once you have an account please provide us with the following information so your account can be linked to your Platform:

• URL

• Primary e-mail address (equivalent to the ‘Username’)

• Password

Note: Do not provide password information to our team via email.

We will then log in to your account to update all necessary settings. Once this has been completed we'll inform you so your password can be updated.