The amount of data in some of these reports is vast. Rather than have you sat at your computer waiting for the Platform to generate the report there and then, we've incorporated some functionality that will allow you to carry on with your work and the Platform will email you the report as soon as it has been generated - while this may be frustrating for reports that only contain a few lines of information, it's necessary at this time.
The reports should land in your inbox within 20 minutes, but the time it takes will always depend on the amount of data being extracted. If you have any issues, please contact our Customer Success team detailing the report name, the date range and the add on used to ensure they can investigate further.
Why are some reports instant?
Historically all reports in the Platform were 'instant'. This in itself threw a number of challenges when clients attempted to extract large amounts of data and as such, the Platform often presented users with errors.
We're now in the process of rebuilding the way the platform generates reports and in time, all reports will move to be asynchronous.
This not only improves general Platform performance, it also ensures our clients have clear visibility over who and what information administrators are extracting.