Sending Event Emails

Emailing entrants as an event organizer 

1. Login (make sure you switch into the account that has access to the event)

2. Click ‘Events Admin’

3. Locate your event and click the settings button to access the admin panel of the event

4. Click ‘Entries’

5. Click ‘Members Entries’

6. Click ‘Advanced Filters’

   • Additional filters can be added to email a specific group of entrants, or specific entrants can be added to the selection by clicking the '+' next their entry

7. Click ‘Add Selection’

8. Click 'Email'

9. Create a subject line for the email and click ‘Next’

10. Write your email body and click ‘Save’ to send your email

Note: You are able to send emails to entrants up to 30 days after the event has ended. Past this point you will no longer be able to send event emails to your entrants. Emails are sent to the account that entered the user, so this could be a coach (if entered by a team/ club) or the NGB if the entry was processed over the phone.

What automated emails are sent as part of the event module?

Automated emails are sent when certain actions have been completed.

When an event has been sanctioned:

• The NGB will receive an email to notify them that an event sanction has been submitted and this requires approval

• The event organizer will receive an email to thank them for submitting your event sanction request form

When the request has been approved or rejected:

• The event organizer will receive an email to notify them if their request has been approved or rejected

Entering the event:

• The Primary Contact of the entrant will receive an email to say that they have been entered into the event and if tickets have been set-up the ticket will be attached

  • This will be addressed to the manager of the account

• The person who has paid for or processed the entry will receive a payment confirmation email

Event dependency reminders:

An entrant will ONLY receive an email event reminder if they have a requirement that is due to expire before the event takes place. The email will tell the entrant that they will need to renew the requirement before the event takes place otherwise they will not be allowed to take part. An example of this would be that their membership is due to expire before the event.

Event organizers will receive an email notification that will contain a list of entered athletes that will be ineligible to compete unless they have renewed the requirements needed to compete. An example of this would be if an athletes membership is due to expire before the event has taken place.