How does the event sanctioning process work?

Who decides on the questions that are asked on the sanction form?

Sport:80 require some basic questions, as these are needed in order to configure the ‘Events’ module. Other than the basic question required the questions that are asked on the ‘Event Sanctioning’ form are set by the NGB. The NGB also have control over what fields are mandatory.

Do Event Organizers have to hold and sell their event through the Platform?

This purely depends on the NGB's rules, some NGBs allow event organizers to accept entries outside of the Platform.

If the NGB allows organizers to take payments separately from the Platform, they will have the option to select a 'Non-Platform' option when sanctioning an event. Selecting this option will result in the event displaying on the events calendar and events dashboard (on the Platform), however, athletes will not be able to enter.

The benefits of holding an event through the Platform:

• Athletes are able to login and enter easily

• The ability to collect entry fees quickly and easily via an integrated payment gateway that provides the flexibility to charge early bird, standard and late rates

• The ability to configure your event, including the ability to customise event information, categories, number of places available, fees and so on

• Reports are automatically created for the event organizer, which include ‘Member Entry Reports’ and ‘Financial Reports’

• Take advantage of the automated waiting list feature for your events and free up unused places for those who initially missed out

• Manage your entries in real-time, generate event-related reports, edit event information & administer refunds from your  admin panel

• Upsell items at the point of entry such as selling event merchandise

• The ability to email your entrants before and up to 30-days after the event has taken place

How do we update the email address that receives the ’Event Sanctioning' ‘Pending Approval’ notifications?

To update the email address that receives the ‘Event Sanctioning' 'Pending Approval’ notifications, all you need to do is contact support to submit a ticket. Within the support ticket, you need to do is provide the event sanctioning type and the new email address.

How do I approve an ‘Event Sanctioning’ pending request?

Note: This will require relevant admin privileges.

1. Login and switch into your NGB account

2. Click ‘Sanctioning’

3. Click ‘Pending Request’

4. Review the event sanction request form by clicking the ‘Action' (three dots)

5. Now you will have the options to 'View', 'Summary', ‘Approve’ and ‘Reject’

6. If you click 'Approve' it goes to 'Approved Requests'

7. If you click ‘Reject’ it goes to 'Rejected Requests'

How do we ensure an ‘Event Organizer’ pays the sanction fee?

If an ‘Event Organizer’ has to pay a fee to be able to host an event, the Platform will not allow an event to be approved until this fee has been paid.

How do we refund a sanction fee if we reject a sanction request?

Note: This will require relevant admin privileges.

1. Login and switch into your NGB account

2. Click ‘Finance Admin’

3. Click ‘Stripe’

4. Select one of the stripe merchant options

5. Click ‘Payments’

6. Locate the item

7. Click the ‘Round Arrow’ icon under ‘Actions’

8. Tick the line item you wish to refund and type the refund amount you wish to refund

9. Click ‘Refund’

Can we add more ‘Event Sanctioning Options’?

To add more ‘Event Sanctioning Options’ you need to do is submit a support ticket and provide the following information:

• The 'Event Sanctioning Option' name

• The questions that are required on the form

• If there is a fee to sanction the event

Once this has been submitted and the Customer Success team member has got all the information they require. This will be escalated to another team member who will review the request and then a time scale will be allocated for the enhancement to be created. The timeline to add an additional sanctioning option is based on how complex the new option is.

How do I update the ‘Terms and Conditions’ that Event Organizers must agree to before sanctioning an event?

To update the ‘Terms and Conditions’ that Event Organizers must agree to before sanctioning an event you will be required to contact the Sport:80 Customer Success team. Within the ticket ensure that you include:

• Which sanctioning option the terms and conditions refer to
• The updated ‘Terms and Conditions’
• Any other information that you may feel is relevant to the request