Why has my bulk upload errored?

Things to check if a bulk upload fails

• Extra punctuation or special characters in email or phone numbers 
• Country code not in three digit code (e.g., IRL for Ireland)
• All required fields have been filled in (if its required in the Platform, it will be required on the bulk upload) 
• The date format is YYYY-MM-DD
• There is no hidden formatting or hyperlinks 
• Clubs/ organisations/ regions are selected from the pre-defined lists 
• The file is uploaded as an Excel 
• The club/ organisation in the pre-defined lists match what is stored in the Platform exactly (if not, update in the template manually to match the Platform)

Note: If errors are encountered stating that the club/ organization is not valid, check the validation pre-defined list matches what is stored in the Platform, and update in the template if required. These will need to match exactly, including punctuation which may be omitted in the pre-defined list. 

What should you do if you need assistance?

If you are unable to resolve the issue and are still getting the error code - please contact the support desk by using the 'Contact Support' icon from within the Platform.  It is helpful if you can provide the following when contacting support:

• Details of the type of upload you are completing (club membership/ individual membership/ results etc.)
• A copy of the document you are uploading
• A screenshot of the error displayed when the upload failed