Key things to check when scanning event tickets with the event check-in tool

Utilising ticket scanning at the event registration desk ensures a smooth and swift check-in process for event entrants. From time-to-time. your event staff and volunteers might face challenges while using this tool. Here are the common areas to investigate to ensure you can use the tool effectively to smoothly check in the event entrants.

• Ensure your event staff and volunteers have been granted the correct access to the event*. To learn how to grant access, see Event tickets and check in.
• Ensure you are still logged into your account. For security reasons, the Core Platform may logout due to inactivity. This means when you scan the ticket, you will not be able to click ‘Check In’. To resolve this, simply login again.
• Ensure you have a stable internet connection.
• The attending event entrant has a valid ticket.

Note: the permissions are managed based on the user's email address. Simply having access to the Organisation (e.g. your NGB account) does not automatically grant access to the event check-in tool.