How to process refunds for event entries

Before reading this article, it's important to ensure your Stripe account is set up to process refunds.

See: Managing Online Payments

How do I cancel an event entry for a member without refunding any funds?

If you want to cancel an event entry without refunding any funds, follow these steps:

1. Login (make sure you switch into the account that has access to the event)
2. Click ‘Events Admin’
3. Locate your event and click the settings button to access the admin panel of the event
4. Click ‘Entry List’
5. Click the ‘+' icon next to individual/s you would like to refund
6. Click ‘Refund Entries’
7. Select ‘No’ for ‘Refund Full Amount’
8. Input ‘0' in the field box 'Refund Fixed Amount’
9. Select ‘No’ for the following:
   • Refund Sport:80 Fees
   • Refund Stripe Fees
   • Refund The Fee Split
   • Keep Entry
10. Click ‘Refund’

Note: You can also do this within the Finance Admin area by processing a normal refund and inputting ‘£/$ 0’ in the ‘Refund Amount’ box.

How do I process a refund for an event entry?

To process an event entry refund, follow these steps:

1. Login (make sure you switch into the account that has access to the event)
2. Click ‘Events Admin’
3. Locate your event and click the settings button to access the admin panel of the event
4. Click ‘Entry List’
5. Click the ‘+' icon next to individual you would like to refund (you can add multiple athletes or use the filters at the top of the page to select a specific group of athletes)
6. Click ‘Refund Entries’
7. Complete the ‘Refund Details' form
8. Click ‘Refund’

Note: Sport:80 advise that you read the ‘Refund Details' form and fully understand the form regarding refunding ‘Sport:80’ and 'Stripe' fees, if you have any questions please contact support.

Can I process a refund and keep the entry?

Yes. Follow the steps to refund an entry from the event admin panel and when prompted, elect to keep the entry. This will work whether you decide to process a full or partial refund.

Can I process a refund from the ‘Stripe’ admin panel within the ‘Finance Admin Area’?

Yes you can refund within the ‘Finance Admin Area’ but please be aware that this will entirely remove the event entry even if this is a partial refund.

1. Login (make sure you switch into your organization account)
2. Click ‘Finance Admin’
3. Click ‘Stripe’ (or ‘Invoice’ if you want to access the ‘Invoice Revenue Report’)
4. Select one of the ‘Stripe Merchant Options’
5. Click ‘Payments’
6. Locate the payment and click the ‘Round Arrow’ icon
7. Tick the line item and enter the amount you would like to refund
8. Click ‘Refund’

Note: Do not sign in to ‘Stripe’ and process a refund within ‘Stripe'. This will not process the refund properly on the Platform as this will not remove the event entry. This in turn will have an adverse effect on the event financial reports.

What is the best way to process a partial refund?

To process a partial refund for an event entry, follow these steps:

1. Login (make sure you switch into the account that has access to the event)
2. Click ‘Events Admin’
3. Locate your event and click the settings button to access the admin panel of the event
4. Click ‘Entry List’
5. Click the ‘+' icon next to individual/s you would like to refund
6. Click ‘Refund Entries’
7. Select ‘No’ for ‘Refund Full Amount'
8. Input an amount in one of the following field boxes: ‘Refund Fixed Amount’ or ‘Refund All Less Fixed Amount’
9. Complete the rest of the form
10. Click ‘Refund’

What does 'Refund Fixed Amount' mean?

• 'Refund Fixed Amount' - This is the amount the entrant will receive. This amount may differ if you select ‘No’ to refund ‘Sport:80’ and ‘Stripe’ fees.

• ‘Refund All Less Fixed Amount’ - This is the amount the ‘Event Organizer' will keep and the entrant will receive the remaining balance. This amount may differ if you select ‘Yes’ to refund ‘Sport:80’ and ‘Stripe’ fees.

Why can't I refund an entry?

See: Why can't I refund an entry?