Why can't I log in?

If you, or a user, have reset your password but you are still receiving the 'Invalid Credentials' message, there are a number of things you can do to troubleshoot this. 

Troubleshooting log in: 

• Check your internet connection (including checking that it is secure)
• Check your email is correct and remove spaces at the start and end 
• Use the eye icon to reveal and check password 
• Ensure your browser is not automatically inputting your old saved password
• Check you are logged out from the Platform in all tabs/ browser
• Close any other tabs with the Platform open 
• Restart your internet browser
• Clear your cache 
• Check browser settings (some extensions/ add ons may be interfering) 
• Ensure that your browser does not need updating

If the above does not resolve the log in, please submit a support request including the organization, and the browser being used to access the Platform.