How to renew my membership?

If your membership or license is approaching its expiration date or is showing as lapsed, you can complete your renewal directly through the Platform. 

Renewing ensures your membership remains active and your payment is applied to your existing record.

There are two main ways to complete a renewal.

• Using the renewal link in your reminder email

• Renewing through the Platform

Please Note: Your Organization may use different terminology such as Application, Registration or Affiliation instead of Membership or License. These are renewed in the same way within the Platform.

Option 1: Renew Using the Link in Your Renewal Email

When your renewal window opens, your Organization may send reminder emails to the primary contact on the account. Please check the primary email address you use to access your account. 

1. Open the renewal email

2. Click the renewal link provided

3. Log in if prompted

4. Review your details

5. Click 'Add and Checkout'

6. Complete the payment process

If you cannot locate the email, check your spam or junk folder before using the manual renewal method below.

Option 2: Renew Through the Platform

If you do not have the renewal email, you can renew directly within your account.

1. Log in to the Platform

2. Click 'View Profile' your profile card (If you're not the main account holder, you'll need to navigate to the Members tab on the left-hand navigation menu to access your profile)

3. Select the Membership tab from your profile menu

4. Click the Lapsed status tab, or Current if your renewal window is open

5. Click on the existing Membership line item to open it

6. Follow the on screen prompts to complete your Membership Renewal Details

7. Proceed to payment

Important: You must click on the existing Membership line item to renew it. If the option to renew is not visible, your renewal window may not have opened yet.

Next Steps

Once your renewal payment has been successfully processed, your status will move to Current if all requirements are met. If additional steps are required, your Membership may move to Action Required until those items are completed.

For further information on managing your membership, please see: Adding, renewing and upgrading my membership