General

Platform Design

• Navigating the Platform on a mobile display
• How to see a 'mobile view' on a desktop
• I’m trying to register but it tells me I already have an account?

Platform Navigation

• How do I update my email address?
• Why has my log in 'timed out'?
• What can I do within my account?

Memberships

• Can I resend my membership email?
• Why is my membership in an 'Action Required' or 'Pending Approval' status?
• How do family memberships work?
• How do I affiliate to the relevant organization(s) through my membership?
• Membership Payments
• Adding, renewing and upgrading my membership

General Administration

• What is the Resources section?
• Can I use my existing web address on the club websites?
• Member profile pictures
• How can I check and change who has access to my profile?
• How do I add a member to my organization (Clubs/ Regions/ Schools/ Zones etc.) account?

Passes & Certificates

• How to add an E-pass to your smartphone
• Why haven't I received an E-Pass or Certificate?

Dependencies

• How do dependencies work?
• What are 'Dependencies'?